Improve your Digital Operations Maturity with PagerDuty
How prepared is your team to handle outages or system failures? PagerDuty’s Digital Operations Maturity model helps organizations plot their path to more resilient operations.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Operations Management and related technologies.
What's New: January 2023
We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams. Get started now and learn about.
Create a Status Update Notification Template in less than 2 minutes
Now generally available! With organization-based templates, companies can now customize and standardize communications based on impact, service areas, and more. This functionality will be also available via API, so teams are able to customize and leverage status update notification templates to fit their needs in any tool or context.
IT Operations Management (ITOM) Best Practices
IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? Production is no longer owned by IT. Today, development and the production environment work together.
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Uptime monitoring: How to track your network availability, 24/7
When it come to measuring an organization's ability to support end users and provide services, network uptime can be a great yardstick. An inability to ensure optimum uptime can negatively impact your business delivery, resulting in financial and reputational losses. If you're doing it manually, ensuring 24/7 network uptime is a challenging exercise requiring considerable resources. It is way more convenient to have a monitoring mechanism in place that can monitor network uptime and notify the network admin proactively about any bottlenecks that might lead to network downtime.
PagerDuty and FiberPlane Integration Demo
Presenter: Aparna Valsala, Solutions Engineer at Fiberplane, Using the PagerDuty and Fiberplane integration, the responding engineer can immediately start the investigation using a predefined and configurable Fiberplane template visible to all while allowing multiple engineers to collaborate on the investigation with complete visibility and context.
What is Automated Diagnostics? How to reduce escalations and accelerate resolution with automation
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible.
PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 1 - Use Case
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 1 of this 2-part video focuses on the concept and use case of automated diagnostics.
PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 2 - Demo
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 2 of this 2-part video focuses on the concept and use case of automated diagnostics.
4 foolproof factors you need to consider for effective IT operations management
According to Gartner, the ITOM market is divided into “three mini-suite categories — delivery automation, experience management, and performance analysis.” With business growth becoming reliant on the success of IT operations, managing IT operations to ensure optimal performance, uninterrupted service delivery, and an exceptional user experience is critical for organizations.