Operations | Monitoring | ITSM | DevOps | Cloud

ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to consistently improve the quality and speed of service delivery and, ultimately, enhance customer satisfaction.

Hardware inventory management is the process of tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as well as keeping track of when items are added, removed, or replaced.

One highlight of NRF 2023 was our well-received co-presentation with Walgreens Group VP Andy Kettlewell, joining our CEO, Sivakumar Lakshmanan to discuss Walgreens’ landmark AI demand planning transformation—serving 9 million daily customers’ health and wellness needs across almost 9,000 stores nationwide.

Assets are important for organizations in order to run day-to-day operations, which is why taking care of each asset is crucial. At the same time, it is important to save asset information and all business information from cyber-attacks and data breaches. There are government firms who perform compliance audits to check IT service providing organization following rules & policies. If not, then they might end up paying huge penalties for violating law & regulatory policies. ‍

Enterprise resource planning and asset management software are both used in improving business productivity and optimizing daily operations. They both focus on growing business by integrating data from other applications. So, we can say that there are lots of similarities between these systems. In this blog, we will learn what Enterprise resource planning & Asset management software is, and its benefits.

With a large number of contracts constantly in flux, it's easy for any organization to forget when a contract is superseded by a new version or expires altogether. This can lead to missed opportunities and even costly fines if certain aspects of contract compliance aren't adhered to. For busy IT teams, it is increasingly important to stay on top of contract expiration dates and create remedies to keep up with the fast-paced changes.