Operations | Monitoring | ITSM | DevOps | Cloud

Help your Intercom AI agent answer outage questions with StatusGator

“Why aren’t my campaigns syncing to Salesforce?” “Your dashboard won’t load. Is something down?” When customers report a problem, your support team needs to understand whether it’s related to your product or a provider you depend on. Your AI support agent needs that context, too. By connecting StatusGator to Intercom through MCP, you can give Fin access to live status data and help it provide more useful answers during support conversations.

How to Run an On-Call Schedule in Microsoft Teams

If your company lives in Microsoft Teams, your on-call schedule should live there too. An on-call schedule in Microsoft Teams means anyone in a channel can see who is on call right now, reach that person with one mention, and trust that the answer is correct without opening a separate tool or a stale spreadsheet. This guide covers the options Teams gives you out of the box, where each one breaks down, and a step-by-step setup that works for engineering, IT and support teams of any size.

How We Protect Our JavaScript Agent, and How to Host It Yourself

On October 29, a web performance script started emptying Polymarket wallets. The script belonged to DebugBear, a performance monitoring service a lot like Request Metrics. Polymarket ran it to measure how fast its site loaded for real visitors. Scott Helme’s analysis shows that cdn.debugbear.com stopped serving DebugBear’s script. An nginx server answered in its place with a script built to drain Polymarket accounts.

The Secure PaaS Alternative: Keep the PaaS Experience, Run It on Your Own Cloud

Railway, Northflank and seven other developer platforms disclosed breaches in October 2026. Here is why a shared PaaS turns one breach into everyone's breach, how Qovery gives you git-push deploys while your apps and data run in your own AWS, GCP, Azure or Scaleway account, and what Qovery still holds. Romaric founded Qovery to make Kubernetes accessible to every engineering team. He writes about platform strategy, developer experience, and the future of cloud infrastructure.

Filebeat filestream configs that pass test config but still fail

A Filebeat config can print Config OK and still exit on start, ship your multiline settings as event data, or send a whole log file to your stack twice. We found most of these while testing the Filebeat configs on our integration pages, then rebuilt each mistake, plus the migration traps around them, on Filebeat 8.19.23 and 9.5.5 to see exactly what happens.

Canvas Visual Thinking: Online Tools That Give Students Room to Map Ideas

Canvas visual thinking means working on an open workspace where you place ideas, link them, and rearrange them until the structure makes sense. Adobe Acrobat's mind map maker gives students a ready-made structure: upload notes or readings as PDF, DOCX, PPTX, XLSX, or TXT files, and it maps the main ideas, with no sign-up required.
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Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI - must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

The Hidden Bottleneck in SAP Delivery: Why System Refresh Deserves Automation-First Thinking

Most conversations about SAP modernization focus on the big-ticket items: the move to S/4HANA, the cloud migration roadmap, the CI/CD pipeline everyone wants but few have fully built. SAP system refresh rarely makes that list. Instead, system refreshes are treated as plumbing: necessary, unglamorous, and easy to defer until they become a crisis. One organization’s experience shows why that’s a mistake. After completing a major SAP S/4HANA transformation, a large U.S.

Correlating Logs, Traces and Metrics to Find Root Cause

Correlate logs, traces and metrics with trace_id, span_id, exemplars and shared resource attributes, then pivot from an alert to the root cause. Last9 is an observability platform built for high-cardinality telemetry. It unifies logs, metrics, and traces with native OpenTelemetry and Prometheus support, real-time alerting, and long-term retention.