Operations | Monitoring | ITSM | DevOps | Cloud

Asset management is an evolving process as enterprises face increasing compliance and regulatory requirements. Enterprises also continue to expand their asset inventory as part of their growth and work with multiple vendors and third parties. This diverse range of assets is best managed with a centralized asset management platform that covers asset monitoring, including accurate auditing.

It seems like everywhere you look these days you find a thinkpiece to grimly warn us of the dangers of artificial intelligence. But if you talk to anybody with an interest in the way technology interacts with human life – particularly in the world of service management – and instead of the grim pessimism of dystopian fiction, you’ll find sheer enthusiasm. There is tremendous potential for AI in ITSM.

The SCP port has proven to be a very useful tool for SysAdmins. In short, the Secure Copy Protocol (SCP) is a method for securely transferring computer files between a local host and a remote host, or between two remote hosts. It is based on the Secure Shell (SSH) protocol. In other words, SCP servers help you transfer files to and from servers, computers, and other networking devices using a secure SSH tunnel.

It’s no secret that government agencies are facing increasing restrictions and compliance regulations as they strive to ensure effective data governance and protection. “Agencies have a lot of regulated information that needs to be governed, and they need to make sure it’s not compromised,” says Corey DuBois, senior advisory presales solution consultant at ServiceNow. “There are a lot of checks and balances they need to have in place.”

Before the pandemic, healthcare was already experiencing staffing shortages. The patient population was getting older and needing more care. Many healthcare professionals were also heading towards retirement. Unhealthy lifestyles were spreading, and the level of education required to enter healthcare professions was rising. Demand exceeded supply.

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than the other way around.

DevOps has made a hugely positive impact on the way organizations operate. In essence, it’s a way for different project stages and teams to work. Truth be told, when it comes to integrating various aspects of the IT R&D chain, it’s a godsend. On the other hand, Agile is about emphasizing continuous delivery in software development with a focus on iterative, incremental, and evolutionary development. Today, we’ll learn about DevOps vs.

IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's been around for a decade now, it's about to change. Lars Rossen — one of the creators of the first version of the IT4IT Reference Architecture, which formed the basis for the standard — told us first-hand what to expect from IT4IT 3.0 on Episode 9 of Ticket Volume podcast.

You’ve probably heard about neural networks being hailed as the next big step in technological advancements in artificial intelligence (AI). Beyond its often exaggerated depiction in fiction and media, neural networks have slowly but steadily become an invaluable asset in the IT world. It is under constant research in data science and computer science.

Quality of Service (QoS) uses methods or technologies on networks to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications. Your internet connection is like a highway where different types of vehicles travel to reach their destination. Your car drivers, truckers, average commuters, and emergency services vehicles all share the same lanes.