Operations | Monitoring | ITSM | DevOps | Cloud

With employees depending on web applications every day, you can’t risk leaving anything to doubt when it comes to managing your IT estate. Although technology performance might appear “in the green” from IT’s perspective, how often are employees experiencing application outages or slowdowns you’re not aware of? Are they using that highly touted new app you rolled out – or avoiding it because of hidden usability problems?

We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and business and monitoring strategists alike will realize a series of key benefits from this addition.

After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching end to the pandemic doesn’t mean an end to telecommunication as the primary form of workforce collaboration. According to a recent study: While some companies have embraced remote work as the new normal, most businesses are preparing for a hybrid workplace.

A typical service delivery chain starts from the device and runs through the network and all the way through to the application. There are many things that can go wrong along the way! It’s critical to monitor that experience and quickly understand where issues occur, why they occur, and what can be done to remedy them. That’s where employee and/or customer Digital Experience Monitoring (DEM) comes into play.

Every IT environment is different. Some depend heavily on an efficient reactive support team, others need to manage a totally decentralized workforce, while some focus their resources on an infallible security and compliance team. Whatever your IT ecosystem looks like, you need to make sure you are taking into account the things that matter most to you, your IT department and your business at large.