Operations | Monitoring | ITSM | DevOps | Cloud

How to migrate to InvGate Service Desk in one day

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.

Testing Python: Understanding Doctest and Unittest

Testing is crucial in the software development phase. It helps ensure easy debugging, agile code, and enhanced reusability. Performing tests that cover all use cases helps prevent a codebase from breaking — minimizing exposure to vulnerabilities. Python has two main testing frameworks that developers can use, doctest and unittest.

Build your Service Desk in 5 minutes with InvGate

5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

A modern approach to change management with Bitbucket Cloud and Jira Service Management

One of my teammates calls change management the "eat your vegetables of ITSM." Just like eating veggies is important for getting nutrients and staying healthy, there is good reason to practice change management — the need for coordination between sometimes misaligned teams and regulatory requirements. Of course, we all know getting our greens can be unappetizing. It's not unlike the often bitter process of navigating complex, slow, and bureaucratic change management systems.

How to Unit Test with Python

Confidence in the quality, robustness, and reliability of a product are among the most valuable qualities sought after by consumers as well as businesses. This confidence is built through the rigorous testing of a product. In software engineering, practices like extreme programming (XP) and test-driven development (TDD) champion the belief that automated testing should be used from the start of a project.

GitKraken Client v8.4 Release: Team Workspaces + Pull Request View

Pull requests are now available in GitKraken Workspaces, providing users a centralized way to find, view, and modify pull requests across multiple repositories in one place. GitKraken Workspaces can now be shared with your team, so everyone working on the same project can easily access the repos and pull requests they need. Sharing a Workspace is also a convenient way to onboard new team members who may need to clone many repos at once.

Atlassian Team '22 ITSM Keynote

Service management teams operate much like legendary bands - individual rock stars coming together to create incredible experiences. But new ways of working are stressing the seams of traditional ITSM. Learn how Atlassian powers modern development, operations, and business teams by offering the best of both worlds: autonomy with coordination.

Atlassian Team '22 DevOps & Agile Keynote

Should you be in an open relationship? A diverse toolchain or a consolidated, all-in-one approach? Discover how Atlassian's open toolchain solution offers the best of both worlds: flexibility and coordination. We'll show how this new approach empowers software teams to adapt to change faster while measuring value streams by completing the software development life cycle of Discovery → Delivery → Operations.

What is a Digital Workplace?

The digital workplace is a phenomenon that has grown in leaps and bounds in the wake of the COVID-19 pandemic. The adoption of technologies has increased and changed all aspects of our lives today, including how we work. However, today’s workplace is very different from the traditional workplace. For one thing, its definition is no longer limited to the physical sense.