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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Top 10 Reasons AlertOps is Better Than PagerDuty: #2

A service-level agreement (SLA) defines the level of service expected from a service provider. As such, an SLA plays a key role in an organization’s ability to fulfill customer requests. If an organization breaks an SLA, it risks significant revenue and brand reputation damage. Perhaps worst of all, this organization may lose customers to its rivals if it cannot comply with SLA mandates.