Operations | Monitoring | ITSM | DevOps | Cloud

Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.

ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged IT service desk tool with a robust built-in IT asset management (ITAM) module.