Operations | Monitoring | ITSM | DevOps | Cloud

May 2020

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11 security best practices for enterprises adopting a work-from-home model (Free e-book)

A majority of companies are moving towards a work-from-home model in an effort to reduce costs and improve operational agility. However, along with these advantages, a remote workforce brings up numerous security concerns. Download this e-book to learn how to secure your network and safely support a remote workforce.

The essentials of monitoring AWS Elastic Load Balancing

AWS Elastic Load Balancing (ELB) dynamically distributes incoming application traffic across multiple EC2 instances and scales resources to meet traffic requirements. Elastic Load Balancing helps optimize the performance of various web and mobile applications by identifying failing EC2 instances before they affect the end-user experience.

ISO/IEC 20000 certification: What it is, why your organization needs it, and how to get it

One of the most important things that customers consider while purchasing a product or service is its credibility. A label that states the product has been tested, analyzed, and certified by an international regulatory body reassures a customer’s purchase decision. This is why organizations today strive to get themselves bench marked, differentiated, and validated. For this, they seek out regulatory bodies that develop and publish international standards.

ITIL®4 - Incident Management as a practice in building customer loyalty

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

ManageEngine recognized in Gartner Magic Quadrant for Application Performance Monitoring for the eighth time in a decade.

We're excited to announce that ManageEngine has been recognized for the eighth time in the Gartner Magic Quadrant 2020 for Application Performance Monitoring. We believe that this achievement is the result of our continued efforts towards providing a simple and cost-effective, but efficient application monitoring solution for our clients.

Key metrics to track to enable remote work and maintain business continuity

Remote work has become the new norm. Organizations are adapting to the current volatile market conditions by amending their business strategies, drafting new business playbooks, and laying down novel policies, all centered around one theme: remote work. This transition to remote work certainly hasn’t been easy and brings with it a unique set of challenges. Shifting business operations to remote environments profoundly impacts an organization’s IT infrastructure and in-house networks.

How to choose the right compliance management software for your business

While keeping data safe from modern cyberthreats is difficult enough, you also have to keep in mind compliance with common regulations, i.e., ensuring your company’s compliance to SOX, which deals with transparency in disclosures from public companies. Nowadays, it’s not enough for businesses to rely on dismissive financial documents that satisfy the intermittent audit; you need to level up your game, and create detailed day-to-day records of activities.

Five worthy reads: How should your business approach multi-cloud adoption?

Businesses are emphasizing remote work options, and workers are now accessing more applications and data from their respective locations using the cloud. Even before opting for the current work-from-home mode, it was predicted that 83 percent of the workload will be on cloud for all enterprise activities. It was also predicted that 73 percent of workers from all the departments will be telecommuting by 2028. Looking at the on-going trend, these are highly likely to happen.

Kubernetes performance monitoring

Kubernetes is an open source-system for managing containerized applications across multiple hosts. It aims to provide a “platform for automating deployment, scaling, and operations of application containers across clusters of hosts.” Originally developed by Google, it is now maintained by the Cloud Native Computing Foundation (CNCF).

Kafka monitoring: Metrics that matter

Kafka is a distributed streaming platform that acts as a publish-subscribe messaging queue by receiving data from various source systems and making it available to various systems and applications in real time. Key advantages for utilizing Kafka are that it provides durable storage, meaning the data stored within it cannot be easily tampered with, and it is highly scalable, so it can handle a large increase in users, workloads, and transactions when necessary.

Speed up ticket resolution in your ServiceDesk Plus help desk with automation

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down. Once the incidents are resolved in Site24x7, their associated tickets are automatically closed in ServiceDesk Plus.

NetFlow Analyzer: Next-level enterprise billing for ISPs

Ever since the work from home (WFH) and study from home (SFH) initiatives became widespread due to the outbreak of COVID-19, there has been a huge effort among organizations to either set up new broadband connections or upgrade existing connections with higher bandwidth speeds. No matter the number of command centers an internet service provider (ISP) might have, keeping up with users’ demands—whether it’s about network speed or volume—can be a colossal undertaking.

Cloud IT - ManageEngine's Cloud Solutions

ManageEngine, with its wide range of product portfolio, offers IT management solutions through the cloud. A one-stop shop vendor to choose from a host of cloud offerings on IT Helpdesk and Asset Management, Identity Management, Mobile Device Management, Patch Management and IT infrastructure monitoring.

ManageEngine recognized in Gartner Magic Quadrant for Application Performance Monitoring

We are happy to announce that ManageEngine has been recognized by Gartner in its 2020 Magic Quadrant for Application Performance Monitoring. Applications Manager has helped thousands of customers across the globe streamline and manage their servers and applications effectively.

How important is network compliance for your remote work environment?

With a majority of the workforce now adopting a work-from-home routine, maintaining the normal functioning of your network and ensuring compliance with industry standards is not an easy job. When employees are working remotely, it is especially crucial to ensure network compliance with industry standards and internal policies to secure your network from cybersecurity breaches.

Email, security, and breaches

Email-based attacks can take many forms, and are typically deployed by cybercriminals in order to extort ransom or leak sensitive data. Just recently, a banking Trojan named Trickbot targeted Italy, a hotspot for COVID-19 cases, with email spam campaigns. While the email subject line is in line with the daily concerns and talks about spread of the virus, the attachment was actually a malicious script.

How implementing a BYOD initiative helps prepare remote workers for COVID-19 era challenges

As the COVID-19 pandemic continues to force employees to work from home, businesses are facing new and unique challenges to ensure business continuity. When remote work is mandated due to COVID-19, the transition isn’t smooth for many businesses; not every business has the infrastructure to make the abrupt shift, even given the immediate need to go remote.

Managing Major Incidents with ServiceDesk Plus

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.

Managing Major Incidents with ServiceDesk Plus Cloud

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.

Cybersecurity use cases for better remote workforce management

In the new normal, if your business has chosen remote operations, this might attract malicious actors. Hackers prey on the remote workforce whose vulnerability has increased in multifold ways. While infrastructural concerns, such as working outside the corporate IT network and using home Wi-Fi are inevitable, other issues, including using personal devices and retaining privileges to access more than required business resources add to the magnitude of this vulnerability.

Everything you need to know about ITIL4

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

SQL Server, Part 3: Adopting the principle of least privilege

In the previous blog in this series, we discussed authentication and authorization mechanisms, and how configuring them properly can help secure your databases. In this blog, we’ll talk about how data breaches can be prevented by implementing the principle of least privilege (POLP). According to Verizon’s 2019 Data Breach Investigations Report, insiders account for 76 percent of all compromised database records.

OIG's Office 365 audit checklist and how to prepare for it.

Over 80 percent of all federal agencies use Microsoft Office 365, Azure, and collaboration products such as SharePoint, Yammer, and Teams to serve their thousands of employees and contractors. Office 365 has many benefits including enhanced security, mobility, and reporting, but how can you be sure that you're staying compliant and protecting information for an Office of Inspector General (OIG) audit?

Security configurations-Part two: 8 imperative security configurations for your arsenal

In part one of this two-part blog series, we discussed seven reasons security configurations are an important part of an organization’s security posture. In this part, we’ll look at eight security configurations that can help with ensuring comprehensive control over the endpoints, avoiding vulnerabilities, deploying security configurations, and automating a number of verticals of endpoint security.

Five worthy reads: Multiexperience: The next milestone in the digital transformation curve

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we’ll take an in-depth look at multiexperience which came in second on the list of Gartner’s top 10 strategic technology trends for 2020 and it’s importance in an organization’s digital transformation.

Redis monitoring 101: Metrics to watch

Redis, which stands for Remote Dictionary Server, is an open source, in-memory data structure store that’s used as a database, memory cache, and message broker. It stores data entirely in memory in the form of key-value pairs. This gives it an edge over all other databases, as it eliminates the need to access data from the disk. It also makes Redis one of the fastest NoSQL databases, where data is accessed in microseconds because there are no seek time delays.

Introducing Custom Reports & Dashboards for Jira Software

Launching ManageEngine Analytics Plus for Jira Software and Jira Core. Discover important Agile & Scrum metrics, KPIs, reports and dashboards that project managers now have access to, allowing them a level of visibility into their team and projects like never before.

Security configurations-Part one: 7 reasons why security configurations are crucial to your security blueprint

Security configurations are security-specific settings used to secure heterogeneous endpoints such as servers, desktops, laptops, mobile devices, and tablets. As endpoints in your network diversify, securing each endpoint becomes a challenge. One way to ensure effective endpoint security is by automating it, which is where security configurations come into play. Security configurations are utilized to secure and control every facet of your network.

5 major risks that impact vulnerable network devices

Working from home has become our new normal, with many of our jobs being performed remotely. The experience of working remotely can be as seamless as it was from our workplace, with all the technological advancements available today. Businesses have also put network security on the forefront by implementing use of virtual private networks (VPNs). This enables users to securely access confidential information hosted on the organizations’ servers.

Securely execute a BYOD policy for your remote employees

From global pioneers to budding startups, almost every organization around the globe has adopted a mandatory work-from-home routine due to the COVID-19 outbreak. This shift has brought up numerous questions for decision-makers: How are we going to pull this off? Is work-from-home strategy feasible? Is our network security going to be compromised? Is BYOD the solution?

Patch Manager Plus recognized as SoftwareWorld's top rated endpoint protection software

Patch Manager Plus recently joined ManageEngine’s flagship unified endpoint management software, Desktop Central, in SoftwareWorld’s list of Top 10+ Best Endpoint Protection Software in 2020. In the platform’s review of several alternative tools, both ManageEngine products received a score of 98/100.