Operations | Monitoring | ITSM | DevOps | Cloud

We are standing at the threshold of one of the most transformative technological shifts in modern enterprise history. AI is no longer on the horizon – it’s here, it’s powerful, and it’s already reshaping the way businesses think about productivity, creativity, and competitive advantage. OpenAI’s recent report, ‘AI in the Enterprise‘, offers a concise and thoughtful roadmap for leaders seeking to implement AI within their organizations.

Let’s be honest, most AI (Artificial Intelligence) tools today are relatively smart but not always super useful. You ask them to explain something, write an email, maybe generate some code, but the moment you want them to do something real, like schedule a meeting, file a bug report, or move stuff across your tools, they just stare blankly. That’s where MCP comes in. MCP stands for Model Context Protocol.

As AI adoption increases, the race to real, durable AI value intensifies. Almost every organization that can use AI is using AI — but one of the most troubling trends I’ve observed revolves around talent. Right now, most organizations use AI to increase internal efficiencies — do quick research, write quick emails, start a new project at the 50% mark rather than the 0% mark, etc. But some executives I’ve talked to are taking a more aggressive approach.

Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing campaigns in seconds. Together, they are transforming how industries operate in 2025.

Agentic AI is coming to financial services. Elastic provides the data foundation and tools to make it work. In a recent talk at Stanford University, Jamie Dimon, chairman and CEO of JPMorganChase, addressed the firm’s use of AI and ended with mentioning that agentic AI was the next frontier of AI at the firm, inferring it wasn’t ready to be deployed yet. Let’s break down why that may be the case and what the financial services industry can do to become more comfortable with agentic AI.