Have you ever been on one of those phone calls with several other human beings where you’re all almost screaming at each other while trying to troubleshoot an issue when something’s going wrong that needs to be fixed right this instant? Did you really enjoy that experience and want to do it all the time? My guess is no.

At PagerDuty, we’re counting down the days until the RSA Conference! Why? Because, in addition to being excited to see everyone there, we also have lots of new information to share—information in line with this year’s conference theme: Better. More specifically, how to improve security at your organization by having better processes and better collaboration.

Recently, I sat down with Ana Medina of Gremlin for a PagerDuty Community AMA! Ana is currently working as a Chaos Engineer at Gremlin, helping companies avoid outages by running proactive chaos engineering experiments. Previously, she worked at Uber as an engineer on the SRE and Infrastructure teams, where she specifically focused on chaos engineering and cloud computing. Catch her tweeting at @Ana_M_Medina about traveling, diversity in tech, and mental health.

This month is a big month for PagerDuty—we turned 10 on February 18! I never imagined we’d reach this milestone, honestly. A lot of Dutonians have asked me recently: When you first started PagerDuty, did you ever imagine it would become what it is today?

Last fall, we introduced PagerDuty Analytics, a product that combines machine and human response data to provide operational insights that enable organizations to drive process maturity and improved business outcomes. Today, we’re excited to announce that it’s generally available! As part of our expanded Analytics product offering, we’re rolling out a set of prescriptive operational performance scorecards.