Culture is the way we do things together. It’s the secret sauce that results in happy, healthy teams that consistently meet their goals. It’s also the hardest thing to define, cultivate, and change in an organization. True cultural change requires more than creating and communicating policies. It takes collaboration, persistence, and experimentation.

Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to isolate the problem and your graphs started to improve. When all systems went back to normal, everyone let out a collective sigh of relief, shut down the response call, and went back to bed, never to think of this incident again. Or so you thought.

To kick off the year, we’re launching a monthly blog series to share new product announcements on an ongoing basis. This month, we’re excited to announce several new integrations, as well as the new global events rule API that empowers admins and developers to easily manage event rules at scale. (Be sure to also check out our platform release notes to stay up-to-date on what’s new.)

Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick Lencioni, author of The Five Dysfunctions of a Team,1 spoke about the importance of encouraging a culture of teamwork, and the role trust and vulnerability play in creating that culture.