A global retailer has a major incident occurring and the team doesn’t know it yet. Before PagerDuty AIOps, the NOC would get hit by alert storms and page multiple teams. This resulted in large conference calls and customer downtime.

Now, a major incident right before Black Friday has been averted with PagerDuty AIOps. The result is better overall customer experience, no matter how stressed the system is.

00:00 - 00:17 – Intro

00:18 - 00:27 – NOC alert table

00:28 - 00:49 – Event Orchestration variables

00:50 - 01:08 – Global Alert Grouping

01:09 - 01:25 – Major incident response process

01:26 - 01:37 – Conclusion

#IncidentResponse #AIOps #NOC #AlertStorm #BlackFriday #MIM

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