Operations | Monitoring | ITSM | DevOps | Cloud

We won an award! We're excited to share that we were named the Major Incident Software Innovation of the Year 2020 at the MIM Awards. Our CEO, Robert Ross (better known as Bobby), accepted over video on our behalf (watch the video below). A lot happened for us in 2020 -- not only from winning new business, but growing as a team, and maturing our product. We're excited that MIM felt the same way about us and we're honoured to recieve this award!

FireHydrant uses a CLI for some developer actions, called fhd (FireHydrant developers). Previously, we might have distributed workflows among new developers by having them copy/paste or clone scripts down to their machines--but Crystal lets us encapsulate shared tooling in a compiled binary. This way, we have a CLI that developers can install quickly, and that works seamlessly with our other tools.

Picture yourself flying first class. You board the plane first, you get champagne, and you feel as though you’re the most important. Why not treat your APIs the same way? In this talk, FireHydrant CEO and Co-Founder, Robert Ross (a.k.a @bobbytables) shares why putting your APIs first can be a game-changer for your business and how this mindset shaped the way FireHydrant was built.

As an on-call engineer, you might deal with the day-in, day-out occurrence of alerts. These alerts may come from your alerting provider (PagerDuty, OpsGenie, etc.), Slack notifications telling you the site is down, or the ever concerning text message "Hey, is the site down?". These alerts elicit reactions that range from "shit" to "again?" and in many cases, both.

Starting out with runbooks can be daunting, we've built a way to implement our best practices into a runbook that can be implemented in a single click. On top of this, there's now even more ways to attach runbooks to your incidents and a much easier way to test out the runbook that you're currently working on.

After successfully implementing a conditional evaluation engine into Runbooks, we started looking at other places in FireHydrant that would be improved with this engine. After hearing a lot of feedback from you, we’ve implemented conditions into our Analytics page. Let’s dive in and see what new things are possible with this new filtering.

If you've been familiar with FireHydrant previously, you've probably started to notice some strange things going on with the FireHydrant brand over the past several months. New pages? New content? New messaging? New colors? Yes, your eyes do not deceive you, we've been making some changes!

To put it bluntly, did someone die? In engineering, let’s hope your answer is a resounding no. So why do we continue to use the word ‘postmortem’?

Incidents are inevitable, and the reality is some of them are inevitably going to repeat themselves. FireHydrant has always strived to make the entire incident response lifecycle smooth, but up until today, common incident types were slightly burdensome for our customers. We decided it was time to help people make it easy to declare incidents using easy-to-use templates, which we’re deeming Incident types.