We're excited to announce the release of two new features this month: customizable Slack incident modals and Incident Tags. Keep reading to more about how they can help your teams manage incidents better!

Site Reliability Engineers are expected to know everything that’s happening, all of the time. That’s a lot of things! To help you sift through the noise, we’ve developed a feature that lets you find accurate data about your organization on-demand. You can do this by sending custom-designed commands to FireHydrant directly from your integrated Slack account.

We won an award! We're excited to share that we were named the Major Incident Software Innovation of the Year 2020 at the MIM Awards. Our CEO, Robert Ross (better known as Bobby), accepted over video on our behalf (watch the video below). A lot happened for us in 2020 -- not only from winning new business, but growing as a team, and maturing our product. We're excited that MIM felt the same way about us and we're honoured to recieve this award!

FireHydrant uses a CLI for some developer actions, called fhd (FireHydrant developers). Previously, we might have distributed workflows among new developers by having them copy/paste or clone scripts down to their machines--but Crystal lets us encapsulate shared tooling in a compiled binary. This way, we have a CLI that developers can install quickly, and that works seamlessly with our other tools.

Picture yourself flying first class. You board the plane first, you get champagne, and you feel as though you’re the most important. Why not treat your APIs the same way? In this talk, FireHydrant CEO and Co-Founder, Robert Ross (a.k.a @bobbytables) shares why putting your APIs first can be a game-changer for your business and how this mindset shaped the way FireHydrant was built.

As an on-call engineer, you might deal with the day-in, day-out occurrence of alerts. These alerts may come from your alerting provider (PagerDuty, OpsGenie, etc.), Slack notifications telling you the site is down, or the ever concerning text message "Hey, is the site down?". These alerts elicit reactions that range from "shit" to "again?" and in many cases, both.

After successfully implementing a conditional evaluation engine into Runbooks, we started looking at other places in FireHydrant that would be improved with this engine. After hearing a lot of feedback from you, we’ve implemented conditions into our Analytics page. Let’s dive in and see what new things are possible with this new filtering.

Starting out with runbooks can be daunting, we've built a way to implement our best practices into a runbook that can be implemented in a single click. On top of this, there's now even more ways to attach runbooks to your incidents and a much easier way to test out the runbook that you're currently working on.

If you've been familiar with FireHydrant previously, you've probably started to notice some strange things going on with the FireHydrant brand over the past several months. New pages? New content? New messaging? New colors? Yes, your eyes do not deceive you, we've been making some changes!