Operations | Monitoring | ITSM | DevOps | Cloud

The online world is full of contrasts. On the one hand, you have site reliability engineers whose job is to keep the business running by ensuring an app’s smooth operations. On the other hand, you have the DevOps staff, whose goal is to minimize cycle time—the time from business idea to feature in production. These two teams can have conflicting objectives.

Logs have always been a crucial part of applications, providing insight into an application’s every operation and auditing all of its activities. Yet to date, logs have been used primarily for researching incident details or applicative failures. Only recently have R&D and operations teams started paying closer attention to logs in an effort to identify incidents as they occur and recognize trends that can prevent future pitfalls.

Developer teams and even operational teams often ignore monitoring applications. Deadlines, inexperience, company culture, and management can lead to poor or neglected monitoring inside developing platforms. Automating all monitoring tasks is an excellent way to avoid this scenario. Automation leads to lower costs, less time spent solving issues, and more efficient teams.