Interview

24/7 Outside-in Web Application and User Experience Monitoring

Jul 3, 2019 By SolarWinds In SolarWinds

SolarWinds® Pingdom® is used by Traxo to provide an outside-in, third party assessment of the availability and performance of the web services they provide to the travel industry. They also use Pingdom to monitor the customer's digital experience so they can make sure they continue to deliver a high level of performance.

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Application Performance Management Simplified

Jul 3, 2019 By SolarWinds In SolarWinds

Learn how SolarWinds® AppOptics™ helped Traxo implement a successful APM strategy, including the ability to monitor applications and systems proactively, address and display business KPIs, and support deployments and roll-outs.

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SolarWinds

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Ivanti: Our Story

Jul 2, 2019 By Ivanti In Ivanti

Not another boring IT company. Ivanti unifies IT processes and security operations to better manage and secure the digital workplace. We take our products and our customers very seriously, but ourselves not so much.

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Ivanti

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Digital Experience: The Increasing Role of Digital in the Overall Customer Experience

Jun 26, 2019 By Broadcom In Broadcom

In this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce, shares her thoughts on the importance of digital experience.

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Broadcom

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The Importance of Measuring Customer Experience

Jun 26, 2019 By Broadcom In Broadcom

In the first part of this video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, describes the importance of measuring customer experience and customer journey in today’s digitally driven economy.

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Broadcom

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Measuring Customer Experience Across Multiple Channels

Jun 26, 2019 By Broadcom In Broadcom

In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.

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Broadcom

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The Role of IT in Customer Experience Measurement

Jun 26, 2019 By Broadcom In Broadcom

In the third part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, discusses how IT plays an essential role in measuring and optimizing the customer experience.

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Broadcom

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How Machine Learning and Artificial Intelligence Impact Customer Experience

Jun 26, 2019 By Broadcom In Broadcom

In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.

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