Operations | Monitoring | ITSM | DevOps | Cloud

We have service desk liftoff! Well...almost. Completing an IT service management (ITSM) evaluation is no easy feat, but selecting a new solution doesn’t mean it’s time to take your foot off the pedal. Transitioning to a new solution shouldn't be a burden or take away from your day-to-day responsibilities. Developing a strategic approach to tackle your ITSM implementation can help expedite your time to value and maximize your resources.

Your organization’s network is large, complicated, and constantly expanding. While you might think you have a handle on it, manually monitoring your network can lead to inaccuracies due to outdated data, undetected devices, and other common visibility issues. A network device discovery tool can help you find devices on a network to manage your device’s health, troubleshoot performance problems, and prepare for your network’s future.

A slow website or unreliable server caused by uptime issues within your network can drive away potential customers and could be costly and time-consuming to address if it happens repeatedly. A network uptime monitor will enable you to detect, diagnose, and aptly solve problems related to uptime while continuously observing your devices and automatically updating data visualizations.

IT is ever-changing. The underlying technology demands change, but even more important is the change of the role of information technology itself. For a long time, the IT department existed to support the business, and it was merely a cost center. But modern IT should be driving change and innovation, and it should create a competitive advantage for the organization as a whole. Sure, it’s a process and a transition, and no matter what step IT is in right now, there are different challenges.

We’ve officially entered everyone’s favorite time of year—tax season. You can find me rifling through the stack of mail and records I’ve been hoarding over the past year, while my husband calmly reviews his neatly archived digital documents. Completing your tax return forces you to review all your fiscal actions from the past year, which can be made easier with secure digital tracking, tagging, and maintenance along the way.

If you’re like most companies, you made many changes to your business throughout the COVID-19 pandemic. You may have adopted new tools, implemented new processes, or completely changed the way your business runs. Your workforce has likely gone fully remote—at least for a while—which requires more tools and processes to support remote employees.

After adopting foundational practices of knowledge management many organizations aim to expand this practice outside of IT. While comprehensive knowledge management is an effective way to connect employees to solutions from multiple departments, maintenance can be a major challenge. This post will dive a little deeper into how to consolidate knowledge base articles from multiple departments.