IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.
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ManageEngine wins at Future Network Awards-for the third time!
ManageEngine has added another gem to its crown, winning the Future Network Awards’ “Network Management and Monitor Vendor of the Year” award for the third time.
Learn the gray areas of privacy compliance from the viral Monopoly Man
IT teams can easily get lost while addressing specific requirements of particular regulations like the GDPR, or when management shifts their focus to a new regulation. To help IT admins tasked with managing compliance obligations understand the importance of privacy compliance in today's competitive market, ManageEngine is bringing the Monopoly Man to the IT community.
IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.
Webinar: Request Life Cycle (RLC) in ServiceDesk Plus Cloud
Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona
ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.
IT analytics in 90 seconds: Boost your MSP's revenue using effective customer rates
Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.
Thanks, Gartner! We're in the 2019 Magic Quadrant for APM
It’s raining accolades for ManageEngine Applications Manager, and we’re psyched! After being named a January 2019 Gartner Peer Insights Customers’ Choice for Application Performance Monitoring Suites, Gartner has also recognized Applications Manager as a niche player in its 2019 Magic Quadrant for Application Performance Monitoring.
Five worthy reads: The trail of data we leave behind
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore why digital trust is a key factor for organizations today.