As a result of the COVID-19 pandemic, organizations have realized the importance of proactively managing risk and security to build resilience and to emerge from a crisis stronger. These best practices and tools can help you shift your risk management program into high gear.
The new world of hybrid work requires creative ways to engage with customers and employees no matter where they’re located. To answer that call, we’ve launched the ServiceNow Messaging Service to provide a seamless experience from issue to resolution. Built on integration with the Twilio platform, ServiceNow Messaging Service makes it easy for ServiceNow users to integrate SMS and WhatsApp into digital workflows using the Now Platform.
Small and large businesses alike are looking toward the future and are hoping for the economy to reopen as quickly and smoothly as possible. High vaccination rates will be key. The world’s biggest workflow challenge to convert vaccines into vaccinations has brought employers to the front line to drive the pandemic response effort. With more employers and governments now requiring employee vaccinations as a condition of work or office reentry, employee access to vaccines will become critical.
COVID-19 has impacted every industry, but perhaps none more than healthcare and life sciences. From how and where healthcare is provided to the speed of developing and administering vaccines, there has been massive disruption to the way healthcare and life sciences organizations operate. But the crisis also provided unprecedented opportunities to reexamine and transform.
The 2021 Now at Work Digital Experience included a series of regional events with locally relevant topics and featured leaders from the business, government, and sports communities. Guest speakers, industry luminaries, partners, and customers sharing their success stories joined in the worldwide movement to workflow a better world.
The Seattle-based cloud services engineering team at ServiceNow has cultivated a culture of creativity, risk-taking, and problem-solving—despite the weight of their work being deployed at a global scale across some of the most complex regulated markets.
Technology teams have long sought to innovate more quickly to deliver better experiences to employees and customers. These teams often have to tab between hundreds of tools to make it happen, slowing progress and increasing risk, complexity, and cost. This complexity has the downstream effect of negatively impacting employee and customer experience due to manual processes, information silos, and disconnections.
The pandemic accelerated digital transformation across all industries, exacerbating Australia’s tech skills shortage. Research from RMIT Online identified a need for 156,000 new technology workers in Australia, with 87% of jobs now requiring digital skills. This skills gap is set to cost the economy $10 billion in lost growth by 2025 in technology, media, and communications alone.
Over the past decade, the world has experienced remarkable changes and unprecedented challenges. Every year sees a sharp increase in natural disasters driven by a global rise in carbon emissions, according to the World Meteorological Organization. Mass protests have underscored the need for a more inclusive society and workplace. The pandemic has highlighted the importance of business continuity. As global citizens, we have the responsibility to leave the world better than we found it.
Around the world, more organizations are championing environmental, social, and governance (ESG) initiatives to help create a more sustainable, equitable, and ethical world, build stakeholder trust, and drive ESG impact and business value. There’s a good reason: ESG drives better business outcomes—and it makes the world better. For many, meeting ESG goals is a challenge. That’s because ESG spans a lot of different types of activities across the enterprise.
