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Helping manufacturers digitally transform and prosper

Manufacturers were already reexamining how they use technology when COVID-19 hit and significantly accelerated that need. Some transformed and were able to pivot quickly, but others are still grappling with challenges in their supply chain and demand fluctuations. There will be more changes, including unexpected ones, and manufacturing operations must adapt quickly. Digital transformation has some real advantages in the industry.

How healthcare company Roche innovated the employee experience

Founded in 1896, healthcare company Roche has innovation in its DNA. When you’re in the business of creating new medicine and diagnostic tests for millions of patients across the world, innovation can transform lives. My role is in our people and culture (P&C) team. For the past number of years, we’ve been looking for more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.

3 ways 5G can help telecommunications companies improve business

5G technology promises user benefits that include faster network speeds, better remote access to networks, more seamless videoconferencing, and more robust network security. These are all necessities for the new world of work, and many are eager to embrace them. The technology also offers advantages to telecommunications companies: Despite those benefits, many telecom providers continue to struggle with legacy processes.

ServiceNow is a Leader in the 2021 Gartner Magic Quadrant for ITSM-8 years in a row

We’re thrilled to be positioned as a Leader in the 2021 Gartner Magic Quadrant for ITSM (Information Technology Service Management) Tools. That’s eight years in a row that ServiceNow® ITSM has been positioned as a leader. You might wonder if, after all these years, the shine starts to wear off. In fact, we could not be more excited about this recognition. We’re happy to note that we’re positioned highest in both vision and the ability to execute.

New Core Skills Micro-Certification Suite paths for Citizen and Application Developers

We’re excited to announce the expansion of the ServiceNow Training and Certification portfolio with several new additions for application and citizen developers on the Now® Platform. Forrester predicts by the end of this year, 75% of development companies will use low-code platforms, which enable developers of all skill levels to quickly create apps.

It's the experience that matters

We say it all the time: Behind every great experience is a great workflow. But what’s behind a great experience? If you ask ServiceNow’s User Experience (UX) team, it’s software that is user friendly, visually beautiful, empowering, and productivity-boosting; and that people connect with emotionally. That provides, from start to finish, and at every touch point along the way, a fantastic experience.

100 Years of Workflow: The trends that produced the modern Australian dream

Australia’s leading demographics expert Bernard Salt predicts 3 trends driving new ways of working and marks the biggest economic, social, and demographic changes in Australia’s history—backed by workflows—that paved the way to better work and life.

5 ways federal agencies can augment a zero-trust architecture

A May 2021 executive order mandated that federal government agencies invest in both technology and personnel to centralize and streamline access to cybersecurity data, accelerate migration to secure cloud architectures, and advance toward a zero-trust architecture. A zero-trust architecture doesn’t refer to a predefined, out-of-the-box network security solution. It’s a strategy based on an agency’s cybersecurity plan that contains a collection of zero-trust concepts.

ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools

It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools. This is the second consecutive year that ServiceNow has been positioned as a Leader and is recognized in the report for market understanding, product offering strategy, and sales execution & pricing. Today more than ever, third parties are key partners in business success.