Operations | Monitoring | ITSM | DevOps | Cloud

Resolve's Agents of IT podcast - Ep. 15 - Nora Osman, CEO of Norvana

Mar 25, 2026 By Resolve In Resolve
What separates average IT support from truly exceptional service? In this episode of Agents of IT, Ari Stowe sits down with Nora Osman, CEO of Norvana, to unpack how the best organizations are transforming service delivery by combining AI, automation, and human empathy. Nora shares real-world lessons from leading large-scale service transformations, including how a simple shift in perspective turned a struggling service desk into a high-performing customer experience engine. Her approach is clear. Technology alone is not enough. You need context, empathy, and purpose.
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cloudzero

What Are AI Inference Costs? [And How To Manage Them]

Mar 25, 2026 By Keith MacKenzie In CloudZero
If you’re building or running AI-powered features in production, you need a clear understanding of inference costs. Get it right, and you can turn your AI investments into profitable growth. As Larry Advey, Director of Cloud Platform and FinOps at CloudZero and a member of the FinOps Foundation Technical Advisory Council, puts it: “AI investments will only continue to grow.
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cloudzero

CloudZero Brings Cloud Cost Intelligence to 13 AI Coding Tools - Cursor, Copilot, and More

Mar 25, 2026 By David Aponovich In CloudZero
Earlier this month, we announced the CloudZero Claude Code Plugin and the CloudZero AI Hub — the first step toward putting your cloud cost data directly inside the AI tools your team already uses. The feedback from customers was clear. They said engineers and FinOps teams wanted more tools and more ways to get answers from CloudZero without switching context. Today, we’re delivering more.
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obkio

How to Measure MOS Score for VoIP (Step-by-Step)

Mar 25, 2026 By Alyssa Lamberti In Obkio
Poor voice call quality isn't just annoying, it's a productivity killer. Dropped calls mid-negotiation, garbled audio on client meetings, and one-sided conversations where half the words don't make it through: these aren't random technical glitches. They're symptoms of network performance problems that haven't been identified, measured, or fixed. And when your business runs on VoIP, Microsoft Teams, or any cloud-based communication platform, unmeasured voice quality is a liability.
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grafana

From raw data to flame graphs: A deep dive into how the OpenTelemetry eBPF profiler symbolizes Go

Mar 25, 2026 By Marc Sanmiquel In Grafana
Imagine you're troubleshooting a production issue: your application is slow, the CPU is spiking, and users are complaining. You turn to your profiler for answers—after all, this is exactly what it's built for. The profiler runs, collecting thousands of stack samples. eBPF profilers, including the OpenTelemetry eBPF profiler, operate at the kernel level, so they capture raw program counters: memory addresses pointing into your binary.
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statuscake

When Code Becomes Cheap: The New Reliability Constraint in Software Engineering

Mar 25, 2026 By James Barnes In StatusCake
For most of the history of software engineering, the primary constraint was production. Code was expensive, skilled engineers were scarce, and shipping features required concentrated human effort. Velocity was limited by how fast people could reason, implement, test, and deploy. That constraint shaped everything from team size, architecture, release cadence, through to how we thought about technical debt. When production is expensive, you optimise for output. You remove friction from shipping.
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Smarter Alerts, Faster Root Cause, & Proactive IT Ops with SolarWinds AI Observability

Mar 25, 2026 By solarwindsinc In SolarWinds
Discover how AI is transforming IT operations with SolarWinds Observability. In this video, we showcase powerful new AI-driven features designed to help you detect issues faster, reduce alert noise, and stay ahead of performance problems across your entire stack. From applications and databases to networks, cloud infrastructure, and end-user experience SolarWinds AI delivers deep insights where it matters most.
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oh dear

An Oh Dear skill for use in Claude Code or Codex

Mar 25, 2026 By Mattias Geniar In Oh Dear
AI coding agents are getting good at calling tools. Claude Code, Codex, and others can run shell commands, parse JSON, and reason about the results. But they need to know what tools are available and how to use them. That's what skills are for. A skill is a small package of documentation that teaches an AI agent how to use a specific tool. We've built one for Oh Dear.
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