IT Pros Know Not Every Ticket Is an Emergency
"My mouse is on the left side of my keyboard and I'm not left handed." Not every computer problem is urgent. Here's how to prioritize your IT tickets so the real problems actually get fixed first.
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Scaling Stability: Avoiding IT Growing Pains
There are a number of growing pains every business experiences, especially when that growth is hectic. And especially when there are so many moving parts in a business, things like licensing, rapid cloud spending, legacy applications, and tool sprawl may not be at the forefront of everyone’s mind.
Review Your IT Docs Twice a Year - Here's the System
Find the two slow periods in your year and split the documentation review across your team — staggered, not all at once. Fresh eyes on a rolling basis beats a once-a-year scramble every time. Watch the full IT Leadership Lab session.
I Document the Fix While I'm Fixing It - Here's Why
If a problem reached you, it means nobody else could solve it. That makes it worth documenting — right then, while you're in it. Six months from now, your team will thank you. Watch the full IT Leadership Lab session.
Use AI to Write IT User Docs That People Actually Read
IT documentation doesn't have to be a wall of jargon. Here's how to use AI to compress technical information into user-facing docs that are clear, fast, and actually useful.
Master Business Metrics: Top Down Approach Explained #itmanagement #itleadership
Business metrics should inform almost every other metric that's being evaluated.
Write IT Down: Creating Helpful Documentation
Documentation may not be the most glamorous thing in the world, but it can not only save your vacation, but also make processes more efficient, enable employees to problem-solve on their own, and allow you to do more important things. In this stream, we discuss.
Boost IT Team Collaboration with Team Metrics! #itmanagement #itleadership
If you start making individual metrics public, you create a culture of individuality rather than collaboration.
How to Import Microsoft Defender Vulnerabilities into NinjaOne
NinjaOne Field CTO, Jeff Hunter, demonstrates how to automate the vulnerability importation from Microsoft 365 into NinjaOne. While this process can be automated using Microsoft Azure Functions or AWS Lambda, for the purposes of this demonstration we will be using an API server. Chapters.
IT Metrics That Matter
In this stream, we talked with Nate Payne, an expert in all things IT leadership, to discuss how you can build an IT metrics framework that aligns with organizational goals and keeps you from continuing to measure obsolete metrics.