Operations | Monitoring | ITSM | DevOps | Cloud

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.

Voice over IP (VoIP) technologies and solutions have been widely adopted by consumers, businesses and service providers since the mid-2000s, but the rising popularity of remote work means businesses of all sizes are even more rapidly turning to VoIP for voice calls.