Downtime costs money. That's why an effective incident management system is crucial. We're excited to announce our new partnership with Tulip to help manufacturers manage incidents better. This integration is an important advancement for complex production processes that require an in-depth operational strategy.
$575 million was the cost of a huge IT incident that hit Equifax, one of the largest credit reporting agencies in the U.S. In September 2017, Equifax announced a data breach that impacted approximately 147 million consumers. The breach occurred due to a vulnerability in the Apache Struts web application framework, which Equifax failed to patch in time. This vulnerability allowed hackers to access the company's systems and exfiltrate sensitive data.
In today's fast-paced digital landscape, incident management is crucial for maintaining operational excellence. During this process, on-call management models play a critical role in promptly addressing and resolving incidents. On-call management involves the organization of teams to ensure prompt response and resolution of incidents and is necessary to streamline incident resolution, ensure 24/7 availability, and allow for fair and transparent on-call rotations.