Operations | Monitoring | ITSM | DevOps | Cloud
Planning an IT Automation Project
The planning of an IT automation project is crucial to success, this article takes a deep dive into areas which should be considered and addressed before embarking on an automation journey. Securing executive sponsorship and establishing governance Having the support and guidance from a senior leader within your organisation will undoubtedly benefit the delivery of your project. Implementing automation is change, and as with any change; has the potential for resistance.
The Holy Grail of Cherwell Service Request Automation
Companies are facing major difficulties as a result of the challenges posed by COVID-19, and many professionals cite automation as a key solution to business survival. However, when considering using automation to transform your service management, you need to consider how you leverage Cherwell Service Requests in partnership with automation to achieve the “holy grail” of service request automation.
Kelverion and CIH Solutions (CIHS) announce strategic partnership to extend automation offering for a range of ITSM products
Kelverion announce strategic partnership with AFJ Solutions to expand automation offering to Cherwell Customers
Kelverion
Service Request Automation - Fulfil Cloud Requests The Easy Way
Service Request Automation – Fulfil Cloud Requests The Easy Way The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process.
