Introduction to Service Request Automation with Cherwell
A brief introduction to Service Request Automation using the Kelverion Runbook Suite.
AUTOMATION WITH THE KELVERION RUNBOOK SUITE
The Kelverion Runbook Suite provides a cloud automation platform with a range of automation tools including; a rich graphical design experience, smart integrations, ready built solutions and the option of an easy to configure self-service automation portal.
SERVICE REQUEST AUTOMATION
The suite offers ready built service request automation solutions. Some typical tasks that can be automated are:
- Joiners, Movers, Leavers
- Standard IT Tasks
- Office 365 Management
- Virtual Machine Provisioning and Management
- Event to Service Desk Incident Ticket
- Remote Diagnostics and Remediation