Kelverion and CIHS have formed a partnership to deliver efficient process automation and high return on investment to Service Desk customers, throughout the UK and mainland Europe. Both organisations are existing technology and channel partners for several ITSM providers and will use this new partnership to add increased value to their existing and prospective customers.

CIHS, who are recognised as truly independent consultants within industry, have a 12-year history in working with ITSM products and complimentary technologies. They will now offer the seamless combination of process, service management toolsets and automation to existing and prospective clients across a spectrum of ITSM vendor products.

Automation experts Kelverion, have specialised in the implementation and support of Service Request Automation for over a decade. Kelverion have created an extensive choice of third-party system integrations, in addition to pre-built automation solutions to enable swift adoption for organisations across the globe.

David Wooster, Kelverion’s CEO, explained

“We are delighted to partner with an independent ITSM consultancy with the breadth of skills that Chris and the team at CIHS has in place. We look forward to assisting our collective customers with delivering superb value to their IT functions, through the automation of Service Requests”.

Chris Hodder, CEO of CIHS, expressed

“The multi-platform approach of Kelverion is an excellent fit for CIHS, allowing us to include automation products to our portfolio in both IT and Enterprise Service Management, combine this with the ROI both companies offer to clients – we’re really excited about where this partnership can go”.

At a time when Service Desks are experiencing a significant increase in the volume of requests, the two companies will work together to meet the growing demand for IT process automation across a range of ITSM tools. Service Request Automation provides the ability to efficiently process requests received by IT teams without manual involvement. This alliance will accelerate digital transformation initiatives, whilst delivering outstanding value to their shared client base.

About Kelverion

Kelverion specialises in Service Request Automation and offers organisations an automation platform, pre-built solutions and training. Kelverion’s solutions enable organisations to harness the power of automation in the service management space and deliver a 400% return on investment within 12 months. For more information, visit: www.kelverion.com.

About CIH Solutions

CIH Solutions Ltd. (CIHS) is a multifaceted software integration consultancy that empowers organisations to redefine and streamline their businesses using transformational technology. With extensive cross-industry experience, CIHS are specialists in IT Service and Enterprise Service Management. Combining best practice consultancy products, alongside technical toolset implementation, development, integration and training services, CIHS create innovative solutions to help companies focus on making the right decisions to achieve the right results. Established in 2007 and operating throughout the UK and mainland Europe, CIHS is ITSM toolset agnostic with a portfolio of over 200 ITSM implementations. For more information, please visit www.itsmconsultancy.co.uk, read the company blog, follow on Twitter @CIHS_ITSM or connect with CIH Solutions Ltd. on LinkedIn.

Media Contacts

Kelverion:

Rachel Billington

Rachel.Billington@kelverion.com

+44 (0) 203 875 8035

CIHS:

Chris Hodder

Chris.hodder@cihs.com

+44 (0) 208 050 3165