Resolve's Agents of IT podcast - Ep. 11 - Sean and Ari's Hot Takes #itautomation #agenticai

Agentic AI is moving fast, but expectations are moving faster.

In this episode of Agents of IT, Resolve CCO Sean Heuer and Ari Stowe, Resolve COO, cut through the noise around agentic AI, AIOps, and automation in modern IT environments. They react to recent articles from Forbes, TechCrunch, and others to unpack what’s real, what’s hype, and what actually works today.

The conversation covers:
🔹Why fully autonomous agents without guardrails are risky in production
🔹Where AI adds real value in IT operations today
🔹Why “human-in-the-loop” is a maturity strategy, not a failure
🔹How alert noise, monitoring overload, and tool sprawl created today’s problems
🔹Why AI can’t fix broken processes or bad data
🔹What realistic AI adoption looks like for service desks and operations teams

If you’re navigating AI adoption in IT and want practical perspectives instead of fantasy demos, this episode is for you.

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#AgenticAI #ITOperations #AIOps #Automation #ServiceDesk #AgentsOfIT