Gartner once wrote that by 2020, “the average person will have more conversations with bots (chatbots) than with their spouse”. That prediction might seem a bit farfetched and probably more of a sign for relationship disaster, but there is some truth there: for many people chatbots are already an integral part of modern-day life. From turning on the lights, to picking our favorite songs and ordering food—we use chatbots for almost everything and expect them to work all the time.
Skip ahead to see how we solve a typical Windows 10 update problem (Windows Defender) It hasn’t been the easiest of weeks for Windows 10 users and support staff. And if we’re being honest, the previous months haven’t been all sunshine and rainbows either. For many, Patch Tuesday is starting to look less like a welcomed milestone for Windows 10 updates and fixes, and more like a doomsday for new malware and computing defects.
One of the most exciting things about last year’s Experience events was the unveiling of the Digital Experience Score (DX Score). Over the years we’ve worked tirelessly to improve digital employee experience (DEX) but until then we never had this one metric, the DX Score, that could tie it all together. Fast forward to today, and our customers now have this one source of truth to better track and compare progress with their peers.
Tori Kaufmann-Paulman is a Senior Manager of End User Technology and Sales Enablement at Putnam Investment. I had a blast presenting on the joint Nexthink / IDG webinar talking with peer leaders about the future of digital employee experience. To really dig in I encourage you to consider each of these words on its own.
It’s the 2nd day of the Gartner Digital Workplace Summit in London. I’m waiting in line for coffee at the venue and I hear this: “How’s the summit going for you?” “Well, great and not-so-Great” “How so?” “Great that I have my business case nailed down.
Imagine for a moment you work as an IT project manager. Your boss just granted you the permission to deploy one of the most powerful workplace collaboration tools on the market. The tool, MS Teams, is like the “Excalibur” of our day—a seemingly magical piece of software that can put order to chaos, and instill direction and security across the entire digital employee landscape.
There’s something weird going on in the world of enterprise tech. IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness. Most think a Sales Manager, C-Level Executive or HR Leader should be the ones to repair a toxic work culture. This line of thinking isn’t necessarily wrong—it’s just incomplete.
I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.
Thousands of IT professionals wake up every morning focused on improving their employees’ digital experience at work. Even while our customers and their forward-thinking tech executives work tirelessly to improve that experience, many expressed frustration with their inability to show progress and success.
