In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.

In the third part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, discusses how IT plays an essential role in measuring and optimizing the customer experience.

In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.

In this short product demo, watch how Nexthink allows IT to measure their Office 365 services adoptions, such as MS Teams, to gain a holistic visibility and understanding over user awareness and adoption during migration.

In this brief product demo, discover how Nexthink allows the ability to proactively plan and manage future and recurring updates and features. 

In the first part of this video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, describes the importance of measuring customer experience and customer journey in today’s digitally driven economy.