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nexthink

Three Letters That Can Take Your Investment in ServiceNow to WOW

Jul 23, 2019 By Richard Pegden In Nexthink

Organizations around the world are starting to grasp the often harsh reality that their employees’ digital experiences have a direct impact on their bottom line. Indeed, with employees increasingly dealing with ever-changing digital devices, tools and processes, they are also inevitably exposed to new IT problems and frustrations.

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MS Teams: Migration overview and comparisons of performance and satisfaction | Product Demo

Jul 8, 2019 By Nexthink In Nexthink
In this quick product demo, discover Nexthink's Teams migration overview dashboard and how to compare the technical performance of Teams with other tools (such as Skype for Business), as well as the comparison of employees' satisfaction from pre to post-migration.
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24/7 Outside-in Web Application and User Experience Monitoring

Jul 3, 2019 By SolarWinds In SolarWinds
SolarWinds® Pingdom® is used by Traxo to provide an outside-in, third party assessment of the availability and performance of the web services they provide to the travel industry. They also use Pingdom to monitor the customer's digital experience so they can make sure they continue to deliver a high level of performance.
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Measuring Customer Experience Across Multiple Channels

Jun 26, 2019 By Broadcom In Broadcom
In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.
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How Machine Learning and Artificial Intelligence Impact Customer Experience

Jun 26, 2019 By Broadcom In Broadcom
In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.
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