We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.
Assure DEX to proactively optimize IT Learn more: https://nexthink.com/platform/experience-central/
Software License Optimization is an important and expensive part of IT’s remit. The SaaS industry alone is expected to generate 883.34 billion by 2029, as the use of SaaS applications moves from common to ubiquitous. The workplace is now primarily digital, and many businesses either are, or are moving to entirely cloud-based systems. Yet this proliferation of cloud-based SaaS applications alongside existing on-prem applications creates complexity for IT teams.
What does a normal day look like for your service desk? A flood of incoming tickets. Insufficient data to quickly find the root cause of issues. And a lack of remediation power to close tickets fast. Level 1 (L1) analysts are forced to spend time jumping across tools, reaching out to end users, or relying on guesswork to solve problems.
In virtual desktop environments, visibility into common employee experience problems has traditionally been limited. In most virtual desktop scenarios, what’s really being delivered is an instance of Windows with a collection of Windows applications, including a browser to access various SaaS applications. EUC teams have been managing these environments for years, so this should be easy, right?
