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The latest News and Information on Service Center Operations Manager and related technologies.

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Extending Microsoft SCOM's Reach

Nov 19, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
As IT landscapes evolve toward Azure, SaaS, and multi-cloud platforms, traditional monitoring approaches often leave gaps that hinder performance and reliability. Modern Management Packs provide a practical solution, enabling Microsoft SCOM to seamlessly monitor new technologies, specialized applications, and non-Microsoft systems, without the need for separate tools.
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How to build the ideal engineering team dashboard

Nov 4, 2025 By Azure DevOps In Squared Up
Most developers spend too much time digging through tabs and switching between tools, rather than actually writing code. According to an IDC survey, only 16% of their week goes to coding, while the rest is lost to what researchers call “organizational inefficiencies” – all those little things that slow teams down.
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MSP Dashboards That Deliver: HaloPSA + SquaredUp in Action

Oct 31, 2025 By SquaredUp In Squared Up
In this webinar HaloPSA and SquaredUp come together to show MSPs how to unlock real-time visibility, streamline reporting, and deliver dashboards that drive client satisfaction and operational efficiency. In this session, you’ll hear directly from both Halo and SquaredUp teams as they: Whether you're already using HaloPSA or exploring smarter ways to surface your service desk data, this webinar will give you the insights and tools to take your MSP reporting to the next level.
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Streamline IT Event Management

Oct 29, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
Managing Microsoft SCOM events can often feel overwhelming, with countless alerts and notifications making it difficult to identify what truly matters. Working with our partner Kelverion, we are excited to introduce a Routing & Remediation solution for SCOrch that helps your teams focus on the issues that count, while automating the rest.
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Hidden Cost of Siloed Monitoring Tools

Oct 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
In today's complex IT environments, organizations often rely on a patchwork of specialized monitoring tools. One platform might monitor databases, another cloud workloads, a third enterprise applications, and yet another the infrastructure itself. While each tool addresses a specific need, this fragmented approach introduces hidden costs that can undermine operational efficiency, inflate budgets, and slow response times when critical incidents occur.
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