SaaS, Unified Communications, and networked applications have become the foundation of every employee’s workday. The move to the cloud and pervasive adoption of UCaaS (Unified Communications as a Service) has reduced end-to-end visibility and increased complexity for every role within IT; the service desk, IT Ops, network administrators, and application owners.

No matter where employees work – remotely from home, in headquarters, branch offices or coffee shops - when network or application problems arise, IT staff and leaders need proactive notifications, fast root-cause diagnostics, and complete network visibility to resolve issues.