Is it important to your customer to understand the distinction between IT Operations Management (ITOM) and IT Service Management (ITSM)? Most likely not. Your customers are only concerned with how quickly you solve their problems. It makes no difference to them which application or infrastructure you use. So why should you, as an organization, be concerned about the meaning of these concepts, how they align, how they differ, and why they matter?

ITSM is a hot topic for people who manage IT infrastructure. And due to the immense changes, we have experienced this past year, there are new developments that show where the industry is headed. ‘Automation’ has been all the craze for the past few years, but it is now more relevant than ever. Then there is ‘digital transformation’, the buzzword of 2021, which is a result of the rapid levels of digitization that all organizations are experiencing.

Do you know who interacts with whom, when, and for how long and how frequently in your network? Network administrators must have clear visibility of bandwidth utilization using a robust bandwidth monitoring tool, to find out slow loading yet crucial connections, to plan out the capacity of network properly or to control the Quality of Service.

Amazon Web Services is a comprehensive, well-supported cloud service that is continuously growing and evolving. As cloud technology continues to boom, enterprises all across the globe are increasingly depending on cloud service providers to manage their workloads, data, and applications.