Let us begin with an example that underlines the importance of patch management. Software vulnerabilities are real, irrespective of the business entity. One of the leading healthcare organizations providing data for more than 10 million people had an adverse situation in 2023. Their focus group revealed that while there was a nod to patch management, the prioritization was not taken seriously due to a lack of resources and perceived minimal risks.

Cloud-native infrastructure has completely transformed the way businesses operate today. The adoption of this new practice has made it simple for organizations to deploy and manage their applications. In fact, according to a report by the Cloud Native Computing Foundation (CNCF), more than 6.8 million cloud-native developers are already using this architecture. Microservices, containers, and DevOps techniques are the core principles of cloud-native infrastructure.

Imagine one night you receive a notification from your team member that a critical production problem has caused chaos in your application. There is a sudden drop in sales as customers are unable to access the application and reporting issues relating to the same. Now, when you reach the office to fix the issue, you demand the team to run through all the files.

With the increasing technology demand in the business sector, IT facilities play a critical role in running business activities in modern society. Whether it is mobile apps or high-end networks, everything has become a cornerstone for business success. Thus, it is important to acknowledge that no matter how advanced IT systems and applications are, they can always face some problems or failures. However, one cannot mistake an IT service desk for an IT help desk software or IT service management (ITSM).