Operations | Monitoring | ITSM | DevOps | Cloud

March 2022

Swarm Support Model

From a customer’s standpoint, it is always agonizing to wait for the resolution of a complaint about the product or service we have bought from a company. None of us would want to hear, “We have escalated your concern to our seniors; your patience is highly appreciated.” Let us switch to the other side of the table. Most organizations rely on a tiered approach to resolve an issue from a support perspective.

Essential Components of a Modern Workplace

The business sector has advanced technologically and made great leaps toward modernization throughout the years, resulting in some substantial workplace changes. To promote an employee-friendly workplace, traditional techniques of operations need to be abandoned in favor of more modern approaches that are more appropriate in today’s reality.