As any organization grows and goes wider and bigger, their infrastructure and the IT landscape also expands. The “N” number of dependencies and running tasks at a moment needs careful monitoring. However, bigger the organization, the more complex and difficult it gets to monitor the transitions and communication. Without the smooth transactions and perfectly running operations team, day-to-day business would go through many hurdles.

IT Service Desks are developed as an efficient mechanism of delivering quick help whenever your employees need it. But as businesses grow, so does the request volume and the pressure on the technicians to attend every call and resolve a ticket. And with the onset of the work-from-home necessity induced by the COVID-19 pandemic, IT teams are struggling to efficiently support a remote workforce with minimum resources.

Server Monitoring is referred to as consistent monitoring of all network infrastructure, related to servers to analyses their resource utilization trends & later optimize it for a smooth end-user experience. The concept of server monitoring is straight forward, it is the collection of data from servers & real time or historical data analysis to make sure that the network servers are free from impending issues are performing optimally thereby fulfilling their intended function.

IT solutions are either utilized as a service or procured from third-party vendors by organizations of all types and sizes. This enables organizations to gain access to reliable IT technologies without having to internally build, operate, or manage the underlying systems. As a result of this, both the organization and the solutions provider sign a service-level agreement (SLA), which commits the vendor to deliver services that meet the established performance requirements.