Predictive analytics for networks are helping businesses optimize their network performance, anticipate network capacity related requirements, and eventually forecast future much more efficiently than ever. Gartner has estimated the value of network monitoring software market at roughly $2.1 Billion, this figure is presently increasing at a growth rate of 15.9% annually. The demand for predictive analytics in network monitoring software has grown beyond enterprises and datacentres.

Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.