Our client is one of the biggest oil and gas conglomerates in India, contributing to around 75% of Indian domestic production. They have been in business for over 60 years, currently employing around 30,000 people. With decades of growth, they have entered into different ancillary companies and expanded globally. The expansion has led to several offices, branches, desks, and teams spread across geographies.

Traditionally, IT service management was limited to legacy platforms and infrastructure. Due to a lack of process, interacting with IT teams was frustrating and difficult, resulting in the workforce becoming less engaged, and the gap between the IT team and business growing even further. Since IT service management was already a complicated task for most IT teams, COVID-19 only exacerbated the repercussions.

As an IT manager you would have often heard from your line manager or user ask “Let’s drill down to find the root cause.”? As dreaded a question as it may seem, it is really the most important answer to understand IT outages. IT infrastructure availability is highly dependent on isolating problems, so the deciding variable in a problem can be fixed without putting the entire system at a halt. This is where RCA can be of tremendous help.

It is general knowledge that most businesses are used to managing their IT assets through only a spreadsheet and a list of invoices. The critical problem with this system is that it is far too simple a mechanism to be able to maintain the asset inventory for hundreds or thousands of hardware devices and software licenses, let alone handle the different aspects of the IT asset life cycle like.

We can’t stress enough on the importance of event correlation in network monitoring. Our customers love correlation! For the love of event correlation we’ve published a blog on why modern organizations rely on event correlation. This is the second blog from the correlation series. You might want to read our previous blog before reading this one.