Patch compliance indicates the number of compliant devices in your network. This means the number of computers that have been patched or remediated against security threats effectively. The distribution and deployment of patches accomplish nothing if your devices are not compliant. So to establish a good patch management strategy, it is important to pay attention to the effectiveness and reach of your patch deployment activities.

IT Service Management (ITSM) is the essence of IT service delivery in an organization. However, ITSM cannot properly contribute value if the people, processes, and technology in place are not optimized. This is where ITSM automation can help streamline operations to generate optimum efficiency. But, you may ask, what is ITSM automation exactly and what kind of benefits can it reap for your business? Let’s find out!

With organizations relying increasingly on software applications that they use, it is critical to understand what software applications you have, who are making use of them, how are they supported, and what is the cost associated with them. Software asset management (SAM) practices that are well-developed and well-understood are the key to maximizing the value from your software assets.