eG Innovations has been a Citrix partner since 2003. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics. Discussions around the efficiency of RDP and ICA ruled and Citrix Resource Manager was the best way to monitor a Citrix server. What was then Citrix MetaFrame soon became Citrix Presentation Server, then Citrix XenApp, and now Citrix Virtual Apps.

Talk about performance monitoring to any system admin or IT manager and one of the first questions they will ask is whether the monitoring is agent-based or agentless. The moment you hear that question, you know that they are interested in an agentless monitoring solution. Such is the fear of having agents on critical servers in the infrastructure! In this article, we will discuss.

One of the hidden gems within eG Enterprise is the ability to perform remote actions and automated tasks using built-in functionality. In conversations with customers and community peers, I often get asked why we at eG Innovations don’t offer functionality in regard to adding custom scripts and a community database of shared scripts.

User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. When end-users are happy with their virtualized applications and desktops, then everything is hunky dory and Citrix admins can focus on operations and maintenance.

This article was originally published on NetworkDataPedia. The one complaint that an IT administrator dreads to receive is one where an end user says, “My application is slow!”. The application in question can be a web application, an enterprise application like SAP, Microsoft SharePoint, or a SaaS application like Salesforce or Office 365.