In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students.

Circular IT and Zero Waste Strategies are vital goals for eG Innovations. To support this initiative, we offer flexible licensing options that meet the needs of clients regardless of the solution they choose to employ.

A monitoring tool and its backend database Monitoring platforms such as eG Enterprise collect large numbers of metrics and data points about the applications and infrastructure being monitored. As the complexity of the applications, the number of tiers and the scale of the infrastructure grows, so do the number of metrics that need to be analyzed. Even in a mid-sized IT infrastructure, there may be over 100s of thousands of metrics collected and analyzed over time.

IaC (Infrastructure-as-Code) is becoming ubiquitous in the EUC (End User Computing) community and within the datacenter. Automation and declarative infrastructure for on-premises VDI and cloud digital workspaces, such as Microsoft AVD (Azure Virtual Desktop) or AWS WorkSpaces, is now mainstream. Vendors such as Citrix now advocate the use of technologies such as Terraform and Ansible for deployments.

It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. You will learn how to audit and manage the monitoring platform itself and make sure that it is being used appropriately.