ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

When we hear the term ‘embedded analytics’, most people think of business intelligence. The concept of embedded analytics refers to the integration of analytic content and capabilities within a business process application. The business benefits of embedding analytics into a business process include increased visibility, more effective strategic planning and accelerated time to value.

In an earlier blog, I provided an introduction to AIOps. AIOps is the application of Artificial Intelligence to IT Operations. Many people misunderstand AIOps as replacing or mimicking human intelligence. This is not what AIOps is about. Rather, AIOps seeks to apply algorithms to solve specific problems, often much faster, much more accurately, and at much higher scale than a human ever could solve the problem.

In all internal and external conversations that I’ve had in the recent weeks, almost always the discussion veers towards AIOps. This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers.

At the end of March 2021, Microsoft released Azure Monitor for Windows Virtual Desktop (WVD) for General Availability. Built upon Azure Monitor Workbooks to give insights into the Windows Virtual Desktop environment, including: Connection Diagnostics, Connection Performance, Host Diagnostics, Host Performance, Utilizations, Users, Clients and Alerts.