Operations | Monitoring | ITSM | DevOps | Cloud

November 2021

SLA vs. SLO (Differences Explained)

Wondering about SLAs and SLOs? We explain service level agreements and service level objectives, their differences, and the importance of each. What are the major differences between service level agreements (SLAs) and service level objectives? An SLA is a legal agreement between the business and the customer that includes a reliability target and the consequences of failing to meet it. An SLO is an internal target that measures how customers use the service.

DevOps Benefits & How to Maximize Them for Your Team

Curious about DevOps benefits? Whether you are just adopting DevOps or improving your current process, we explain the top benefits and how to maximize them. What are DevOps benefits? In DevOps, the operations and development work closely together during the entire software development lifecycle. The collaborative approach in DevOps leads to many benefits, including.

How to Write Meaningful Retrospectives

One of the foundations of incident management in SRE practice is the incident retrospective. It documents all the learnings from an incident and serves as a checklist for follow-up actions. If we step back, there are 7 main elements to a retrospective. When done right, these elements help you better understand an incident, what it reveals about the system as a whole, and how to build lasting solutions.

A practical Guide to implementing SRE

This eBook gives you practical steps to implementing SRE practices in an organization that's already invested in DevOps. It outlines the clear benefits and lays out how they can be achieved. Three main topics are covered: Incident Management, Service Level Objectives (SLOs), and SRE Culture. Leveling up these critical aspects of SRE will reap both immediate and long-term benefits.

DevOps Culture: How to Build a Stronger Team

Trying to improve your DevOps team? We’ll explain what DevOps culture is, how it benefits your team, and how you can build it within your organization. So what is DevOps culture? The main goals of DevOps culture are to increase collaboration and communication between teams, to give all participants a shared responsibility in the project, and to emphasize learning opportunities instead of spreading blame when things go wrong.