Operations | Monitoring | ITSM | DevOps | Cloud

July 2022

Introducing Our Newest Integration with ServiceNow

Blameless just released a new integration to ServiceNow’s incident management ticketing solution. If you are a modern DevOps team moving towards SRE practices and you want to speed the time to incident resolution through streamlined, automated workflows, this is worth investigating.

How Retrospective Data Enhances Reliability Insights

When things go wrong, we try to learn for the next time. Every incident should be a learning opportunity to make your system more reliable for the future. Luckily with Blameless Reliability Insights, you can see patterns in incidents at a glance, right out of the box. In fact, the ability to tag incidents makes reliability data even more helpful by allowing you to collect granular details about reliability, especially as they pertain to your unique business needs. ‍

Promoted to SRE Advocate: A Dream Turned Reality

I get chills thinking about a line from the first film adaptation of Roald Dahl's Charlie and the Chocolate Factory, Gene Wilder as Wonka nearly whispers it to Charlie, as if it is secret information: We are the music makers, and we are the dreamers of dreams. For me, the quote (taken from a poem by Arthur O'Shaughnessy) is austere: We are the creators of what we create, and what we create becomes what we are.

7 ways tagging incidents can teach you about system health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Blameless Reliability Insights highlights these patterns for you, with out-of-the-box dashboards that automatically collect and present all types of statistical information about your incidents.

Custom Reliability Insights Reports: Follow Up Action Items

Engineering teams use the Reliability Insights feature in Blameless to understand reliability in a holistic way. In addition to tracking incident data, you can keep a pulse on how well teams and workflows are operating. For example, some of the best ways to maximize value from Reliability Insights is to build reports that reflect how your team stays on task, communicates, and assigns responsibilities. In this series, we'll walk you through the most common reports we see reliability teams using and referring to regularly.

Blameless Reliability Insights: FUA (Follow Up Action) Statuses

Engineering teams use the Reliability Insights feature in Blameless to understand reliability in a holistic way. In addition to tracking incident data, you can keep a pulse on how well teams and workflows are operating. For example, some of the best ways to maximize value from Reliability Insights is to build reports that reflect how your team stays on task, communicates, and assigns responsibilities. In this series, we'll walk you through the most common reports we see reliability teams using and referring to regularly.

Blameless Reliability Insights: How to Build Custom Reports

Engineering teams use the Reliability Insights feature in Blameless to understand reliability in a holistic way. In addition to tracking incident data, you can keep a pulse on how well teams and workflows are operating. For example, some of the best ways to maximize value from Reliability Insights is to build reports that reflect how your team stays on task, communicates, and assigns responsibilities. In this series, we'll walk you through the most common reports we see reliability teams using and referring to regularly.