Operations | Monitoring | ITSM | DevOps | Cloud

August 2021

Situation Room: On-Call Team Faces Worst Case of Sunday Scaries

Picture this: it’s Sunday night. You’re relaxing in bed, in that sweet spot where you’re geared up for Monday, but the fun of the weekend hasn’t yet faded. As you idly scroll through content on your phone, you see a message preview pop up. It’s to your work email. That’s bad. It’s from the hosting company you contract. That’s really bad. They’re saying they accidentally deleted the production database. That’s “jump out of bed” bad.

Self-Compassion Instead of Self-Blame

The tech industry is competitive and not without challenges. People are always growing and improving by pushing their limits. Innovation comes in many forms. In order to foster a healthy culture while allowing people to flourish, organizations must carefully enact policies. Growth should be encouraged while discouraging competition and comparison. One of the core policies organizations implement to achieve these goals is blamelessness.

DevOps & SRE Words Matter: How Our Language has Evolved

As the tech world changes, language changes with it. New technologies will always introduce new terms and descriptions to provide clear understanding. For example, the emergence of the cloud introduced language to describe the changing relationship between servers and clients. Then, of course, product providers will also dictate how their products are to be described, i.e. describing services as “cloud-native”.

SREview Issue #16 August 2021

We’re kicking off August with some thrilling news: Blameless has closed a $30M Series B fund raise! Learn more about how we’re entering the next phase of our journey to advance reliability for engineering teams here. We’re so grateful to our customers, collaborators, and the entire SRE community for their support! Let’s dive in with our favorite content for the month!

New Product Integration! Microsoft Teams Video

On the heels of our Microsoft Teams integration release to streamline incident management, we’re excited to share that we now support Microsoft Teams Video capabilities. We generate Microsoft Teams video conference links for each Blameless incident for fast and easy collaboration. Microsoft Teams Video joins Zoom, Google Meet, and GoToMeeting in our video integration suite.

Resilience in Action E9: Vulnerability, Compassion, and Post-Incident Reviews in the Emergency Room with Dr. Al'ai Alvarez

‍ What can software engineers learn from post-incident reviews that physicians do in the emergency room? In our ninth episode, Christina, member of the Blameless strategy team, guest-hosts the podcast to interview both Kurt Andersen and Al'ai Alvarez, MD (@alvarezzzy). Dr. Alvarez is an assistant clinical professor of Emergency Medicine at Stanford. Clinically, he’s an emergency physician.