Blameless Incident Management is a tool for managing production incidents. However, it can support many different use cases due to its flexibility. Here at Blameless, we try to “dogfood” our product as much as possible. So we’ve taken to using the IM feature for many other aspects of our daily work, not just system outages. One use case that I’m particularly fond of is using the tool to drive alignment and collaboration around long-term infrastructure projects.

🎼 Frosty the SRE/ Was a jolly happy soul/ With his runbooks tight and automated/ and SLOs made out of gollldddddd! 🎼 It’s the most wonderful time of the year, and to celebrate, here’s your December issue of the SREview! This monthly zine features epic Tweets, content, and events happening in the SRE and resilience engineering community.

At Blameless, our mission is to provide teams with the tools they need to operationalize SRE and embrace a culture of resilience. We help teams automate toil and adopt best practices across integrated incident management, comprehensive retrospectives, service level objectives, reliability insights, and more. We are very excited to announce that teams now have a new tool in their tool belts with our latest launch. Blameless Runbook Documentation is now available for early access.

Who else is glad that 2020 is almost over? We’ve had one of the most difficult years in recent history. With everything going on, it’s been difficult to think further than a few days out, much less into the new year. But, we’re hopeful that 2021 will be a better year for everyone. And we’re predicting some exciting things in the future for SRE.