Operations | Monitoring | ITSM | DevOps | Cloud

March 2021

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How to Analyze Incidents Better with the Right Metrics

Mar 30, 2021 By Emily Arnott In Blameless
An important SRE best practice is analyzing and learning from incidents. When an incident occurs, you shouldn’t think of it as a setback, but as an opportunity to grow. Good incident analysis involves building an incident retrospective. This document will contain everything from incident metrics to the narrative of those involved. These metrics aren’t the whole story, but they can help teams make data-driven decisions. But choosing which metrics are best to analyze can be difficult.
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SRE Thought Leader Panel: SRE Adoption as Organizational Transformation

Mar 25, 2021 By Blameless In Blameless
SRE adoption can be difficult. It’s more than just new tooling; it requires a change of process and mindset as well. So how can we go about convincing our organizations that SRE is worthwhile? How can we drive this change? Learn from experts who have done this in our latest SRE Thought Leader Panel “SRE Adoption as Organizational Transformation.” Panelists include: Kurt Andersen, SRE Architect at Blameless Vanessa Yiu, Executive Director, Enterprise Architecture at Goldman Sachs Tony Hansmann, Former Global CTO at Pivotal Software, Inc. Chris Hendrix (Host), Staff Software Engineer at Blameless.
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How to Scale for Reliability and Trust

Mar 22, 2021 By Blameless Community In Blameless
As more people depend on your product, reliability expectations tend to grow. For a service to continue succeeding, it has to be one customers can rely upon. At the same time, as you bring on more customers, the technical demands put on your service increase as well. Dealing with both the increased expectations and challenges of reliability as you scale is difficult. You’ll need to maintain your development velocity and build customer trust through transparency.
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How to Analyze Contributing Factors Blamelessly

Mar 16, 2021 By Emily Arnott In Blameless
SRE advocates addressing problems blamelessly. When something goes wrong, don’t try to determine who is at fault. Instead, look for systemic causes. Adopting this approach has many benefits, from the practical to the cultural. Your system will become more resilient as you learn from each failure. Your team will also feel safer when they don’t fear blame, leading to more initiative and innovation. Learning everything you can from incidents is a challenge.
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It's all Chaos! And it Makes for Resilience at Scale

Mar 15, 2021 By Emily Arnott In Blameless
Chaos engineering is a practice where engineers simulate failure to see how systems respond. This helps teams proactively identify and fix preventable issues. It also helps teams prepare responses to the types of issues they cannot prevent, such as sudden hardware failure. The goal of chaos engineering is to improve the reliability and resilience of a system. As such, it is an essential part of a mature SRE solution.
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How to Build an SRE Team with a Growth Mindset

Mar 9, 2021 By Emily Arnott In Blameless
The biggest benefit of SRE isn’t always the processes or tools, but the cultural shift. Building a blameless culture can profoundly change how your organization functions. Your SRE team should be your champions for cultural development. To drive change, SREs need to embody a growth mindset. They need to believe that their own abilities and perspectives can always grow, and encourage this mindset across the organization.
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How We Built and Use Runbook Documentation at Blameless

Mar 8, 2021 By Alicia Li and Lucas Bartroli In Blameless
Even if you don’t notice, you are executing runbooks everyday, all the time. When you have an incident in your day-to-day operations, you follow a series of ordered and connected steps to solve it. For instance, if you lose your internet connection, you will follow a series of steps to resolve that issue: This could be different depending on your method, but you have the idea.
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SRE as Organizational Transformation: Lessons from Activist Organizers

Mar 3, 2021 By Chris Hendrix In Blameless
In the software industry’s recent past, the biggest disruptive wave was Agile methodologies. While Site Reliability Engineering is still early in its adoption, those of us who experienced the disruptive transformation of Agile see the writing on the wall: SRE will impact everyone. Any kind of major transformation like this requires a change in culture, which is a catch-all term for changing people’s principles and behaviors.
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SRE2AUX: How Flight Controllers were the first SREs

Mar 2, 2021 By Geoff White In Blameless
In the beginning, there were flight controllers. These were a strange breed. In the early days of the US Manned Space Program, most american households, regardless of class or race, knew the names of the astronauts. John Glen, Alan Shepard, Neil Armstrong. The manned space program was a unifying force of national pride. But no-one knew the names of the anonymous men and later, women, who got the astronauts to orbit, to the moon, and most importantly, got them back to earth.
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