Operations | Monitoring | ITSM | DevOps | Cloud

“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.

Learn code review best practices from experienced developer Shashi Lo at GitKon 2025. Discover how to review pull requests effectively, give constructive feedback using the nit vs. non-nit framework, and leverage AI tools like CodeRabbit and GitHub Copilot to catch bugs humans miss. Shashi Lo shares 20+ years of code review philosophy, demonstrating real PR reviews on his Secret Santa app and showing exactly what makes thorough code review essential for shipping production-ready code.

What happens when observability grows faster than infrastructure? In this episode of Heartbeat Behind the Metrics, Hemachand Munagapati, Product Manager at Site24x7, reflects on over 15 years with the product and how the idea of a single pane of monitoring has shaped everything that followed.

In the world of network assurance, even a few seconds of delay can result in significant business losses. In this session from Civo Navigate India, Dr. Shivananda R Poojara (Head of Cloud Business Unit, Airowire Networks) explains how his team dismantled a massive monolithic service stack and rebuilt it for a high-performance, cloud-native era in just 75 days.

What happens when AI understands your entire environment? With Skylar Advisor, you move beyond prompts and responses and get prioritized guidance based on real operational impact. Skylar Advisor identifies what matters most, explains why it matters, and provides clear next steps so even junior IT professionals can operate with confidence.

Most IT failures aren’t caused by bad tools. They’re caused by ignoring people. Jon Collins explains why leadership, culture, and trust matter more than Agile, ITIL, or DevOps frameworks.

As AI deflects routine tickets, technicians are left to resolve the most complex support issues. Learn how a unified Service Desk and remote support workflow reduces tool switching and helps teams resolve incidents faster.

I built a simple web application with an agentic IDE to demonstrate why vibe coding is often just a high-speed technical debt generator. We'll look at how AI agents make architectural assumptions that create brittle foundations for your code.

Learn how to create and use secrets management in Grafana Cloud Synthetic Monitoring. In this video, we walk through the steps you need to create secrets.