Operations | Monitoring | ITSM | DevOps | Cloud

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, learn to build and run complex analyses—like outage prediction and escalation probability—without writing a single line of code. Effortlessly build no-code ML models that learn and adapt to your unique IT environment, and gain tailored insights and predictions.

The future of IT is data-driven, and AI is leading the charge. GenAI and cutting-edge AI/ML capabilities can empower IT teams to spot hidden gaps, predict future needs, and drive strategic impact across the board. This webinar explores scenarios where AI-powered analytics address critical IT bottlenecks and amplify outcomes.

Security gaps in ITSM are common—from weak access controls to missed SSL certificate vulnerabilities—leaving organizations exposed to cyberattacks. Privileged access hygiene can help secure your IT infrastructure. However, fragmented tools, operational silos, and inadequate focus on security often slow down incident response and make IT changes risky. By integrating ITSM and PAM workflows, you can bridge these gaps, boost security, and drive efficient IT operations.

In hybrid IT environments, hidden dependencies and unpredictable performance issues can disrupt operations. While full-stack observability (FSO) helps detect these anomalies, fragmented tools and siloed teams often delay incident resolution, leading to downtime and revenue loss. By unifying ITSM and FSO, you enable proactive, context-aware incident management. Discover how integrating ServiceDesk Plus with OpManager and Site24x7 empowers IT teams with real-time visibility and faster, smarter incident response.

Traditional dashboards provide a snapshot of tactical ITSM metrics, but real service transformation needs deeper, actionable insights. With the combined power of ServiceDesk Plus and Analytics Plus, you get a 360° view of your IT landscape, along with AI-driven analytics to detect hidden patterns, forecast risks, and make data-backed decisions. Join our webinar to discover how decision intelligence can help you boost ITSM productivity and service quality.

Anurag Chaturvedi from Infogain India shares how ManageEngine transformed the company's IT operations with improved automation and an enhanced user experience over the past 10 years. With over a decade of use, ManageEngine remains a trusted ally in Infogain’s journey towards efficient IT.

Learn how to set up basic configurations, account-specific customizations, and automations to efficiently get your MSP operations up and running with ServiceDesk Plus MSP.

In the fourth episode, earn how to automate critical ITSM practices from end to end with no-code automations and low-code components. We will go over how to configure business rules, SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus.

In the fourth episode, learn how to automate critical ITSM practices from end to end with no-code automations and low-code components. We will go over how to configure business rules, SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus Cloud.

In this episode of Server Room, we sit down with Saravanan Muthian, Chief Information Officer at Zoho Corp, to explore what it really means to "eat your own dog food." From stress-testing new apps internally to managing sprawling data across multiple tools, Saravanan walks us through the philosophy, challenges, and advantages of trusting your own tech stack. We also talk about Zoho’s decision to invest in its own data centres, the balance between automation and human touch, and the importance of sustainable scaling in IT.