It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

In this video, our product experts unveil the latest enhancements and additions that can make your ServiceDesk Plus experience even better. From leveraging GenAI to optimize everyday tasks to streamlining SLA management with a couple of new enhancements, watch this video to get started with what we have in store for you.

In this video, our product experts will walk you through the latest enhancements we rolled out to make your ServiceDesk Plus experience even better. From learning how to apply security patches to exploring the enhancements we've made to the problems and solutions modules, watch this video to dive into what we have in store for you.

In this edition of Server Room, we bring in Vishnu Priya Kumaresh, one of the stalwarts of ITSM here at ManageEngine, as she dives deep into providing successful IT service delivery at an enterprise level.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In this video, we will learn what single-touch workflows are and how to build them in ServiceDesk Plus Cloud. Zoho Circuit, Zoho's no-code/low-code workflow automation platform, is now available within ServiceDesk Plus Cloud and helps IT and enterprise teams build single-touch workflows. Single-touch workflows are event-driven workflow automations that complete a set of IT tasks sequentially, in parallel, or as a batch, without requiring human intervention.

IT is often viewed as an indispensable but challenging expense for a business. Despite continued efforts to resolve issues, streamline operations, and contribute to the organization's overall functionality, IT teams often fail to receive the recognition they deserve. The struggle lies in shifting the perspective of IT from a mere cost center to a significant contributor to business productivity. By leveraging analytics-driven insights, IT managers can effectively communicate and substantiate the value of IT operations in terms of business impact and ROI.

In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus Cloud. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

There's no getting around it—running a mature service desk is expensive. Naturally, a service desk's allocated budget and its yearly expenses are under immense scrutiny, with frequent calls to curtail spending. The good news is, optimizing service desk expenses is straightforward and effortless with analytics-driven service management. IT leaders can eliminate budget wastage, streamline asset management, and enhance service desk operations.